Thank you for choosing to shop online at Fascino Cosmetics.
Fascino cosmetics reserves the right to update or improve the following Terms and Conditions without notice. Fascino Cosmetics sells and delivers products via this website to Australian clients only. International enquiries are welcome. Please Contact Us for shipping details.
Placing your order
You may place an order by completing the checkout process. When you place your order, you will be issued with an order number by email. By placing an order, you make an offer to us to purchase the products you have selected based on these terms & conditions.
Orders are processed Monday to Friday.
We will notify you that your order is being processed by sending you an order confirmation and tax invoice via email. However, we do not accept your order until your payment has been processed.
We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered.
If we cannot process your order after payment is received we will contact you by email.
If you decide to cancel your order and your order has not already been dispatched, we will refund the total cost less 10% cancellation fee.
Returning incorrect or damaged items
If your order is incorrect or damaged, it must be reported within 3 days of receipt of delivery. Simply contact Fascino Cosmetics for a return authorization.
Fascino Cosmetics will exchange the item where possible, or refund you the purchase price of the item.
If we are contacted outside the 3 day period, Fascino Cosmetics will consider each claim under their discretion. Any items returned must be in original packaging and condition, unopened and unused within 14 days with any documentation.
No refunds, credit or replacements are offered if you have changed your mind about the products, make an incorrect choice, or failed to verify and accurately provide information when placing an order.